445 reviews

Hotel Crystal AG

Name: Hotel Crystal AG
Address: Interlaken, Switzerland
Rating: 3.8

Interlaken

Rugenparkstrasse 13, 3800 Interlaken, Switzerland

Hotel

033 822 62 33

About

Hotel Crystal AG is a hotel located in Interlaken, Switzerland. The average rating of this business is 3.80 out of 5 stars based on 445 reviews. The street address of this business is Rugenparkstrasse 13, 3800 Interlaken, Switzerland. Hotel Crystal AG is open seven days a week 24 hours a day.

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FAQs

Where Hotel Crystal AG is located at?: Hotel Crystal AG is located at Rugenparkstrasse 13, 3800 Interlaken, Switzerland.
What is the contact number of Hotel Crystal AG?: The contact number of Hotel Crystal AG is 033 822 62 33

Reviews

1 Michie Chin 19 months ago

The room was like a maze and not every floor can be reached via lift. You have to carry your luggage all the way by staircase unless the staff are there to help. Bfast just simple and not much varieties. The staff serving the bfast was so rude and keep banging the utensils . Not recommended ????

5 Mayank Sarawagi 20 months ago

Excellent stay. They decorated the room very nicely as well. Free parking is available too!

1 Peter P 21 months ago

I always have the problem with old style room's key.

This morning I go to have breakfast at 7:00 am, because I have to early to take the train and a kind lady in the kitchen bring me to the table in breakfast room for normal guest, hotel have 2 breakfast room ,group and normal guest.
While I have my breakfast , a lady which is manager , Conny Steuri, coming to complain me ! She said I already told you yours breakfast is 7:30. Tomorrow You could have breakfast at the time !
Non service mind with rudely manner !
No tomorrow, I will not choose crystal hotel anymore

The fact :
The hotel reservation was done by include breakfast. There are 2 breakfast room , one for group and one for normal guest which this room are beside the group room with closed door. Food are difference , group serve continental breakfast with cold dish but the normal BF room serve hot food with variety of croissant and bread.
First day I had BFat 7:30 am, but 2rd day I have to leave to catch the train, so I go in to the group room and one kind lady let me go into the normal BF room.
Unbelivable that the response from hotel are distort information and absolutely respose without service mind ?
Why I have to pretend to be a group member, for a less quanlity BF??
Hotel is a service business, which unfortunately , the manager donot have service mind , politely manner !
Manager rail me while I eat , with rough and loud voice , as I were a thief!
I reqiest the higher manager who are the boss of Conny Steuri should consider this event ?
Such a terrible manager !

Another story :
When I check in April 11-13, 2 nights, the hotel told me that my room had been paid already, which I Thought that hotel had charged from my cfedit card and I will know from the
bank's statment.
Two day passed , at Zulich I received mail from hotel that my room still not be paid ?
So many comunication via mail, finally with boring I take the train 2 hrs to pay the amount! Which is the mistake in duty of staff , not from the guest.

This is the guest whom the crystal hotel responsd in roudely manner.

5 Nicholas Rowland 21 months ago

Wonderful unique hotel walking distance from the station. The staff was so polite and went out of their way to help us when we messed up our travel. Thank you!!

5 Dave M 23 months ago

I love the size of the Room, is very HUGE! it's remind Me of Dracula Castle with so many Labirin Maze. lol. All the Staff is Friendly. Thanks to Beatta that provide Coffee in early Morning. Cheers from Indonesia. ????????

5 ella keating 20 months ago

staff very friendly, property very clean, breakfast very good, would definitely recommend this hotel to anyone visiting Interlaken

3 DAMIENCKC 26 months ago

That a old hotel location at the center area.
Breakfast was good n less of variety
All room are pretty clean and tidy
Coach parking, hyper market, mini market, restaurants was available surrounding the hotel.
Bar, restaurants is available at the hotel. No vending machine, gym and swimming pool in the hotel.
Front desk staff was very rude.
Restaurants staff was very friendly.
That a WiFi free for all guests.
Luggage storage is available for hotel guest.
Wheelchair accessible to the hotel

3 Moiz Yaseen 29 months ago

The staff was nice. Rooms are spacious but not all rooms are accessible by lift. I had to carry 2 big suitcases to my room via stairs. Secondly, you need to deposit money at the time of check in. Your deposit will be deducted if your room requires extra cleaning. They checked room at the time of check out. Very close to metro. Breakfast was alright and it was understaffed.

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