430 reviews

City Notfall AG

Name: City Notfall AG
Address: Bern, Switzerland
Rating: 3.5

Bern

Schanzenstrasse 4A, 3008 Bern, Switzerland

Walk-in clinic Doctor Emergency room

031 326 20 00

About

City Notfall AG is a walk-in clinic, doctor and emergency room located in Bern, Switzerland. The average rating of this business is 3.50 out of 5 stars based on 430 reviews. The street address of this business is Schanzenstrasse 4A, 3008 Bern, Switzerland.

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FAQs

Where City Notfall AG is located at?: City Notfall AG is located at Schanzenstrasse 4A, 3008 Bern, Switzerland.
What is the contact number of City Notfall AG?: The contact number of City Notfall AG is 031 326 20 00

Reviews

5 Kristine T. 23 months ago

I work in Germany, so i dont have Swiss insurance, most of the haus arzt here wont take me in for a check up, thats why i went to the city notfall. Although they didnt accept my insurance card, they still set me up with an appointment, but i had to pay out of pocket which was fine. I fell ill and needed a check up hoping it wasnt covid. My symptoms were as of the flu but more severe. At the front desk i was greeted accordingly, i appreciate that the staff here still understood me despite my bad german hehe. I can not speak swiss german but i try to understand nonetheless. I was instructed in the beginning about the waiting time (2-3hrs) which i understand why. It is still considered an extention of an emergency department. After my blood extraction, i waitied roughly 2 hours before my ticket number came. I dont remember the doctors name but she was very friendly, assessed my condition, interviewed me to attain a bit of my history, and prescribed me medication. Also she gave me a sick note for 3 days which i appreciate. (Wish i could of gotten more days but its ok hehe)
In the end despite the waiting time, i was seen, examined, and treated.. which is the goal. Vielen Dank!

Es tur mir leid ich habe auf english geschreiben, bin ich auf meine urlaub, deswegen mach ich eine pause von die deutsche sprache hehe.

2 Merve Kaya 26 months ago

Two stars because the receptionists were super friendly. The german employee with a "medical" background, however, was extremely unfriendly and arrogant. He came into the treatment room without greeting after 5 minutes of logging in to the computer and looked at the wound. As a patient, I do not voluntarily go to such a place on holidays, so a little more friendliness would not be out of place.

4 Andrey Burov 27 months ago

I had an emergency situation several days ago and had to come directly to the city Notfall. It was very good experience, especially in this late hour - receptionist Mrs. Thoma was very polite and helpful and the Dr. med. Hofer showed me maximum attentiveness, compassion and support.

1 sarategane 25 months ago

They buying 5 star reviews. Incompetent doctors. I was there like 5 times. Always it was kinda... One time they helped - but actually the nurses made all the job.

1 ANCYK (Ancyk, Borong) 28 months ago

Was there a month ago, waiting for 2 hours on the waiting room, and I didn't step away for a minutes from the room. When the bill coming to us, they write I have to pay for the absence. I did call and complain to them, and they told me to call to the billing office for that bills ???? so next morning I called the office but the number they gave never got in line till today. Very disappointed. Never
go back again.

5 Li Jessica 43 months ago

I’m so grateful that I came here for PCR COVID test. I had some issues, I couldn’t make on time for taking the test 48hrs in advance. I asked them if they were able to make it faster. I understand that in this specific moment there is a lot of people waiting and struggling with the timings.. however the staff was super professional and patient (reception F1, the lady taking the nose swab and the payment reception at the 3rd floor) all of them were listening to me with patience and contacted the laboratory, I was able to make it on time even though it was quite late. The service, the staff, the timing all made my day. Thank you for your help I am so grateful!

5 rahel salquin 31 months ago

I had to do a COVID Test both times I was in Switzerland during the past year, and I did both of them at City Notfall. It was very quick and efficient, with extremely friendly staff and very professional doctor doing the test. Absolutely recommended!!!

1 Calvin K 31 months ago

Doctor Tomek did not ask my symptoms, or when the symptoms started, and simply told me whatever I was suffering from was hay fever. When I told him I normally have hay fever and this was not hay fever he asked me “why people bother coming to the doctor when they already know what’s wrong with them” I stated that I needed antibiotics. To this he rebutted that “I am not giving you antibiotics, but you can go find another idiot to give them to you”. I requested a strep culture, since untreated it can turn into scarlet fever. He complied but not without belittling me about what I would do “when” it comes back negative. He then barely touched my tonsils, but intentionally hit my uvula with the swab, and very sarcastically apologized when I gagged. (I used to perform the test at a clinic in the US, hitting someone’s epiglottis is not accidental.) He stated the results would be back in 10min. 30min later he came back and stated “as expected, the results are negative”. Thank you doctor Tomek. I had to wait another 3 days for treatment when white dots appeared on my tonsils and I had built up the mental strength to visit another doctor. I have never in my life experienced the lack of compassion and condescending attitude I was met with from Dr. Tomek.

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