82 reviews

Batmaid Basel

Name: Batmaid Basel
Address: Basel, Switzerland
Rating: 4.1

Basel

Teichgässlein 9/5th floor, 4058 Basel, Switzerland

House cleaning service Business to business service Cleaners Janitorial service Window cleaning service Ferry terminal

061 383 70 20

About

Batmaid Basel is a house cleaning service, business to business service, cleaners, janitorial service, window cleaning service and ferry terminal located in Basel, Switzerland. The average rating of this business is 4.10 out of 5 stars based on 82 reviews. The street address of this business is Teichgässlein 9/5th floor, 4058 Basel, Switzerland. Batmaid Basel is closed on Saturday and Sunday, and other days it is open from 08:00am to 07:00pm.

Photos

FAQs

Where Batmaid Basel is located at?: Batmaid Basel is located at Teichgässlein 9/5th floor, 4058 Basel, Switzerland.
What is the contact number of Batmaid Basel?: The contact number of Batmaid Basel is 061 383 70 20
What is the email address of Batmaid Basel?: The email address of Batmaid Basel is client [at] batmaid.com

Reviews

1 Nicola Johnston 20 months ago

The cleaning was extremely mediocre. It’s not the first time I’ve used this company and been disappointed. I don’t think they train their maids how to clean properly. The last cleaner smelled so bad that I couldn’t even be in the same room as her and the other one they sent reeked of cigarettes. If your cleaners themselves aren’t clean then how could you send them to clean your clients‘ home and expect us to pay for this disservice!? Don’t waste your time or money on this company. You’re better off just cleaning your house for yourself.

1 Nicole Romano 22 months ago

By far the most unprofessional company I've come across in Switzerland. The first maid repeatedly ignored my requests to clean the floors, instead choosing to clean things I didn't care about. I requested a new maid, and she canceled repeatedly with less than 12 hours notice. Each time she canceled, Batmaid said they couldn't send a replacement. After 3 months averaging a 40% cancellation rate, always with no notice, Batmaid said they'd have a manager follow up with me. They never did.
Worst of all, I can't even stop the service using their website. I have to call in again during business hours. My house was quite literally cleaner before I started using Batmaid, and I was definitely happier.

2 Clea Onori 31 months ago

Not clean at all. Very poor result! Can’t even list one thing that was done properly. The only thing they offered me when calling that I need to do photos from everything, send by mail and than I could get ONE hour for free on the next cleaning! So they make me work for this kind of I compensation! Not costumer friendly approach in my eyes at all.
At least they came back to me now, saying they will approach me with a new suggestion.

1 Andrea Gazel 30 months ago

Bad experience as agent left the house dirty without proper cleaning; I thought calling Batmaid would solve the situation but the problems just started as customer service told me to send an email without solving the situation. Sent an email with pictures but the agent considered my concerns to be minimal and solution provided did not meet any expectations or solved the situation but instead they pretend for your to invest again in a service you cannot rely on.

1 Xristina Kotsi 27 months ago

Very dissatisfied with the service- I have tried different cleaning agents and all were below average. Also their customer support is not helpful and it’s hard to communicate with them. I would not recommend to use them

1 par a 28 months ago

Very bad experience ! They are not professional! They canceled my cleaning 3 times, one day before the day of cleaning and I booked it weeks in advance. Never trust them again.

1 Elena Hounta 31 months ago

Had booked a cleaner 3 weeks in advance and they cancelled the booking just a day before. They didn’t provide any replacement and said that they don’t have enough cleaners any more for our area. Completely unprofessional. I will not use them ever again. Be aware of last minute cancellations.

5 Charles Malone 67 months ago

Excellent value, professional hospitality grade cleaning, able to provide assistance at short notice. Trustworthy cleaners, can be left to get on with it.
Highly competent customer service. Do leave precise instructions for any special requests

Business Hours

Monday	08:00am - 07:00pm
Tuesday	08:00am - 07:00pm
Wednesday	08:00am - 07:00pm
Thursday	08:00am - 07:00pm
Friday	08:00am - 07:00pm
Saturday	Day off
Sunday	Day off