1215 reviews

Sheraton Zürich Hotel

Name: Sheraton Zürich Hotel
Address: Zuerich, Switzerland
Rating: 4.3

Zuerich

Pfingstweidstrasse 100, 8005 Zürich, Switzerland

Hotel Meeting planning service Wedding venue Train yard

044 285 40 00

About

Sheraton Zürich Hotel is a hotel, meeting planning service, wedding venue and train yard located in Zuerich, Switzerland. The average rating of this business is 4.30 out of 5 stars based on 1215 reviews. The street address of this business is Pfingstweidstrasse 100, 8005 Zürich, Switzerland. Sheraton Zürich Hotel is open seven days a week 24 hours a day.

Photos

FAQs

Where Sheraton Zürich Hotel is located at?: Sheraton Zürich Hotel is located at Pfingstweidstrasse 100, 8005 Zürich, Switzerland.
What is the contact number of Sheraton Zürich Hotel?: The contact number of Sheraton Zürich Hotel is 044 285 40 00
What is the email address of Sheraton Zürich Hotel?: The email address of Sheraton Zürich Hotel is info.sheratonzurich [at] sheraton.com

Reviews

2 Karen Bennett 19 months ago

They are working on fixing their cleaning crew. It was frustrating to run out of toilet paper and towels and never get service after repeatedly asking. It's a great location though. The room was nice and seemed clean to start but once we got in the maid service just never came. We had to use tissues and later take the napkins from the drink station. Not what I would expect.

5 Nez Erkman 20 months ago

Nice and clean hotel. The staff is friendly and accommodating. The room we stayed in had minor maintenance issues, but I liked the design. Breakfast is a little hectic as they also prepare room service orders there, but it didn't bother us. The tram stop in front of the hotel makes it easy to access to the main train station, old town, boats and the airport.
Also check out the building next door (Toni Areal). They often have interesting exhibits (free with the Zurich card).

5 Natinho Lima 21 months ago

Modern building in an upcoming area. Very well located. The tram stop is almost opposite. A museum and Migros market is nearby. The Sheraton itself was very well designed and have comfortable rooms. My room had an enormous bed. So comfortable. Electric window shutters, a sun bed, and a wet room. I loved those features. Breakfast was really well stocked and above all, i was looked after by the most charming waitresses. I didn't have lunch or dinner there, but the display cabinet had chilled fresh meat on display, it will probably tasty amazing when cooked and served. The reception is not far behind this great experience as I was treated like a family member and they took time to listen and give good advices on traveling into town. A bar/coffee shop is also inside with outside tables.

2 Jeferson Santos 20 months ago

The hotel aesthetic is very nice and the location is prime. But service was not the best. Our room shower was clogged making it impossible to shower since the water would overflow outside. We complained in the front desk and when we came back at night the room had no towels. After calling the reception for towels they said we will send it to you when housekeeping is available. For a 400euros per night hotel we did expect better service and less stress.

5 Jordan Solomon 20 months ago

We booked this hotel in a pinch after our flight was cancelled and we were left stranded at the airport. Previous hotels confirmed booking then cancelled upon arrival.

We arrived at this hotel desperate, exhausted, and without any of our belongings, but the concierge was incredibly accommodating and welcoming.

Specifically, Per, the wonderful gentleman who checked us in, went above and beyond in his generosity and compassion for our situation. I cannot thank him enough for helping in such a time of need.

1 Chris Hsu 20 months ago

Please AVOID this property, personally I would never stay here again, this is the worst Marriott property I have ever stayed at.
Check in took me 40 minutes, the receptionist had no idea what he’s doing. I had to double check with him that both of my rooms had lounge access and breakfast since he seemed completely out of the loop. One of my rooms are not ready yet (already 3:40 pm, consider being a titanium member, this is unacceptable), so we had no choice but to wait in the lounge. We arrive at the lounge and found that our key cards does not have access to the lounge. I’m so angry about this! Took me 40 minutes to check in, I even double checked we should have access to the lounge, and after all the time we spend, we still don’t have access! I had to come down to the reception again, and waited another 10 minutes for him to reset it.
We specifically asked that our room keys to be send to the lounge when it’s ready, and the receptionist personally guaranteed that he will let us know when it is ready. However when I came down and asked again if the other room is ready, the receptionist took 10 minutes contacting the house keeping and told me that the room is ready already. Why didn’t anyone notified us? What is going on with this hotel?
We went out to visit Lucerne the other day, came back at 5:40 pm and found both of our rooms uncleaned. Called the reception immediately and they promised to send somebody up. I saw the housekeeper on the hallway, she wasn’t working but kept talking on her phone. Came back at 7 pm and found our room “cleaned” as the following photos. Does this meet the standards of Sheraton?
I really regret that I chose this hotel at the first place, please AVOID.

3 Eyal 20 months ago

Nice room, elevated train just outside my window, easy to wake up to it. Towels were not changed, somewhat grossed out. Decent location, indifferent service, very expensive for what you get.

5 Krystle 22 months ago

Stayed here in November. Just now catching up on reviews. I have to say probably one of the best hotels I’ve stayed! The recognized my status from the start and upgraded my room. The room was amazing. Probably the best Sheraton I’ve stated. A lil off of the path from the speed of downtown, but the bus is literally right outside the door.
This place made me feel welcome from the beginning. From the breakfast in the morning, and the gentleman remembering my omelet order, to the concierge in the evening in the m club. Hospitality isn’t lacking, and the convenience to a bus is why I’ll stay here again next time I head to Switzerland. Can’t post photos as on my phone and can’t go back to November to post them.

Business Hours