623 reviews

Movu AG

Name: Movu AG
Address: Zuerich, Switzerland
Rating: 4.2

Zuerich

Okenstrasse 6, 8037 Zürich, Switzerland

Moving and storage service

044 505 14 14

About

Movu AG is a moving and storage service located in Zuerich, Switzerland. The average rating of this business is 4.20 out of 5 stars based on 623 reviews. The street address of this business is Okenstrasse 6, 8037 Zürich, Switzerland. Movu AG is closed on Saturday and Sunday, and other days it is open from 08:00am to 12:00pm.

Photos

FAQs

Where Movu AG is located at?: Movu AG is located at Okenstrasse 6, 8037 Zürich, Switzerland.
What is the contact number of Movu AG?: The contact number of Movu AG is 044 505 14 14
What is the email address of Movu AG?: The email address of Movu AG is captain [at] movu.ch

Reviews

1 Marco Castoldi 28 months ago

I had a mixed experience about MOVU and simultaneously a very similar one to some of the other reviews here below. They have been extremely available and reassuring: to all my doubts they said they checked with the moving company and everything was under control. This till the last few weeks before the move when I was inquiring about the car plates of the moving company that were required to ask for a permit to drive into the pedestrian city centre of the town I was relocating to, which I ultimately failed to gather from them (and the moving company Direct Démémagement). At that point it was clear that they had no interest in making this right and we didn't have a partnership.

The relocation happens and happens horribly, so much so that the moving company left without putting together a single piece of furniture and leaving me with no place to sleep at 10 PM. I documented the status of the moving operations in a video, which shows without a shadow of a doubt that the contract had not been respected cause the moving company didn't respect their end of the bargain and send it to MOVU, trusting that they would attempt to mediate such an absolute failure; but to my amazement they replied (in writing, so everything is documented) that they trust this company and they received documentation from them proving otherwise. How could a video that shows that my furniture had been put back together exist; if I did it myself one day after? They even threated me to use their belonging to their holding company to sue me, not sure for what though

For the records, I also filled out a form handed over by Direct Demenagement on their way out rejecting the delivery of the project and this was a MOVU form; still wondering what they did with that.

1 Tay 90 19 months ago

This company did a poor cleaning job. They promise "Abnahmegarantee" but are not present on the day of the handover which is what "Abnahmegarantee" requires. The cleaner broke a bathroom glass without informing me, there were spider webs on the wall, marks on the floor and dust on the external blinds. Save your money and find another place to get your cleaning done.

4 Ulrico Zubler 20 months ago

Excellent service, came onsite for picture, quick response, 5 offers to compare with interesting proposals. Maybe only missing local "to my address" offers btu will be able to judge only once the move will be executed.

1 J. Jorgic 43 months ago

Based on our experience, you should think twice before proceeding with Movu. At the first sight, it looks profesional, they'll even send assesor to visit you and then you'll be given a choice of five companies from which you can pick the best - as we did - based on reviews. At this point reality will kick in - the selected company may not be at all able to move you and will offload the task to any random person willing to join them for a day. In our case, they even reneted 'hire me' truck to do our move, without cages, partitioning or even enough covers to protect the furniture. We explicitly paid for disassembly of the furniture and removal of the lamps. The disassembly was too much for the movers (Kaya Reinigung GmbH) so they just helped themselves with our brown tape that we used to pack the boxes and taped moving parts without any protection. If you look at the photos below, that Zebra-look, is the direct outcome of that idea. That there were people (to whom the two other, more experienced, movers refered as 'neue Leute') who never moved anything was very clear from the fact that many boxes were unloaded upside down, inlcuding those that had arrows pointing up! In short, they destroyed a lot of our furniture, scratched/dented parquet floor, had no expereince nor the right equipment for the job. We had to insisit on everything and most of our requests were ignored, like to dismantle the glass front from the low-board. When they broke it, they offered us 50CHF not to report it. When it was pointed out that the cost of that Reseda low-board is about 2500chf, they commented with rolling eyes. To be fair to Movu, they were listenting to our calls from the middle of the move crying for help, but nothing improved. We are still waiting on the explanation how could it go so badly wrong. We are entering the conversation with the insurance now - i can't comment on them as yet, but the fact that there was a muzak during the first call that lasted over 40 min and that the person who picked up the phone was reluctant to share her name are not encouraging signs.

Update 1: There was a call from MOVU 'passing the goodwill' from the moving company offering 200CHF and asked if I could remove the review from google. To put this into perspective, just to fix the floor we were qouted 500-1000CHF.
Update 2: While MOVU prominently advertises the insurance from Baloise with the following words "The insurance covers all goods during the move against damage of any kind at replacement value. In other words, if damage occurs the MOVU customer will be paid the replacement value of the damaged goods and not just the current market value." - but in reality they won't pay replacement value for damage of any kind, but will ask you to get the qoutes for repairs. The wording here is at least problematic, at worst misleading. There's also direct link between the insurers and MOVU, Baloise is their owner.
Update 3: The insurance doesn't cover damage to the premisses, so now we have to claim that from the transportation company. At least it's easy to start the court case in Zurich for up to 1000CHF damage.
More soon...

1 Ryan Clark 23 months ago

We were selling our apartment so we organized MOVU to help us move, and to professionally clean our old apartment.
The cleaner spilt acidic cleaning material from the bathroom all over the parkett in the bedroom. Which cost CHF3000 to have repaired. The insurance from MOVU covered only 1000chf of this. We told MOVU we would not be paying our bill until we had sorted things with the insurance. MOVU agreed, However MOVU passes all invoicing onto a company called Powerpay, who basically act like loan sharks - and they started charging aggressive interest rate on our delayed payment - a delay we thought we had agreed with MOVU. This cost us another 200chf.

So in summary. choosing MOVU cost us thousands more than the price the originally quoted.

Having said all that - their moving guys were very good.

1 Maurik Willemse 28 months ago

The company is pretty shady in terms of transparency (also see other comments re: insurance), so I would say: be sure to read the fine print and understand that even if they tell you on the phone that a price is "fixed" there are a myriad circumstances where you end up paying more. Their sales pitch will focus on this fixed price aspect, over other companies who charge hourly.

If you look at other negative reviews on Google - you will see them reply "sorry that you had issues with moving company XYZ".

This shifting of the blame is all you need to know - they act like an intermediary (i.e. your invoice will be to MOVU) but accept none of the responsibility.

My moving company (Topo) was fine (careful, clean etc.) and I would suggest you contact them separately for a likely better offer.

Avoid if you can.

1 stephane baudouin 27 months ago

I absolutely share the recent comments on MoveU, in particular from Marco Castoldi. We had a move that did not go well at all, with Umzug Schweiz AG. The relocation was complicated by the fact that we had to store our belongings for two months in a unit before moving in. MoveU assured me that I would be covered if something went wrong, but they lied. They only cover the damages if you report it within few days after you move out. It was impossible for us to check all our boxes in the warehouse. When I eventually reported the problem they told me there is nothing they can do because it is outside the reporting time included in the contract. Like Marco Castoldi stated, they also told me that Umzug Schweiz was trusted and so they were not willing to do anything. Of course Umzug Schweiz AG did not provide us with any compensation, why would they. So my experience with MoveU is simply that they are useless brokers who just take your money but no responsibility when something goes wrong. Actually no, I am not 100% accurate, they offered us a 30CHF voucher for a move that costed us 5000CHF. A joke

My response to the comment from MoveU: I asked the company specifically this question, on the phone and by email. I was very careful because I knew it could be a problem. I was told everything will be insured. I have never been told there was the extended insurance. Being incompetence or lies I could not really say. What I can say is simply avoid them.

1 Natasha Mekhail 28 months ago

Please do not use this service unless you do your own, independent research. My cleaner, Clean & Safe Swiss, who had all five-star reviews on Movu, was shoddy. They were not detail oriented so there was calc left under faucets, grease still in the stove vent, dust in the corners… they did not show up for the handover (which is part of the service) so I was left alone and embarrassed to face the landlord and new tenant after having spent close to CHF 1000 for this “clean.” They came back to respond to my concerns, but that wasn’t the point. It should have been done right the first time.

Business Hours

Monday	08:00am - 12:00pm
Tuesday	08:00am - 12:00pm
Wednesday	08:00am - 12:00pm
Thursday	08:00am - 12:00pm
Friday	08:00am - 12:00pm
Saturday	Day off
Sunday	Day off