Hotel California

PLEASE NOTE. THIS PLACE IS A HEALTH HAZARD IN SUMMER. The AC is not working, fridge not working, one fan, noisy early morning. Staff almost never at reception but down in restaurant. Room small for 2 adults and 2 children. Some renovations taking place at 7 in morning. Can be great, but is not. Pay more and get better hotel. Bathroom and toilet good.

The worst place you could ever visit and the most rude staff with no ethnics

I had a booking at Hotel California in July 2023 and they refused to let us check in to our room saying that we should pay for another room for my baby of 1 year and kid of 5 year although their booking policy clearly states that kids below 6 are welcomed and not considered as adults and even we have previously requested an extra bed/crib and they confirmed through booking.

Our booking was fully paid in advance and they refused to help us and they were very rude and kept shouting at us and talked in a very rude way and i even asked them to check in the double room with my baby to change the diaper and that my husband will go for another hotel with my kid and they even refused!!! We asked to book another room for 1 night till we see another hotel on the second day and they even refused!!!! The chief called us and she was raising her voice and talking in a rude way and said they choose their customers and that the policy is common sense!!!! When i asked what does it mean concerning kids, she said it means that they don’t pay city tax!!!! And that she doesn’t care for the policy written and if kids are considered persons they should have a room like adults!!! And this is common sense!!! I asked if she can let her kids of 5 and 1 year alone in a room in a different country she said no she won’t but she wants us to do so!!!

I asked to make the reservation for two rooms for one night and they even refused and said either to make two rooms for two nights or to leave!!!! And finally they told us that they won’t give us the room and they won’t talk to us as they have work!!!! We told them we r customers and this is also work and they just left us!!!!!! As they said they won’t talk to us about hundreds of euros while they have other important customers paying thousands and that talking to us is a waste of time and they just left us and went downstairs to the restaurant!!!

Also, there was clear racism as the receptionist said you are here in Switzerland not in Egypt not in turkey not in the middle east we don’t welcome you here we have more important guests!!!!! While we are traveling the world as a family and paying for this!!! and it’s clearly that she never visited any other country to judge anyone!!! Or even to learn good English in order to be able to communicate with their important guests as she says and to stop interrupting everyone without understanding anything as she has a language barrier and not aware at all of how to deal with customers!!!! Cleary they have no ethics nor professionalism!!!

We left the hotel and we booked a double room in another hotel in the same are and they were so friendly and helped us a lot unlike the hotel we originally booked for!!!!!

After we contacted booking for the case and requested the full refund and upon communicating with the hotel, they came back to us stating that the hotel claims that we damaged a phone during our stay and that they want 50 euros!!!!! We replied that this is completely unacceptable and incorrect and didn’t occur and we asked them to review the cameras and send us the video for us damaging the phone as they claim during our stay where they refused to check us in!!!!!
We asked them what damage could have happened to the phone if it’s already inside a case from the back and the front we only placed it on the table!!!!!!! And also we asked who checked the phone and valued the damage for 50 euros on the same day!!!! And why didn’t they say that while we were there and they decided not to talk to us!!! And why did they just let us leave and didn’t call the police if we did DAMAGE in their property!!!!!!!!we clarifier that they are accusing us for this because we said that we are going to complain and after that they didn’t reply with anything again regarding the claimed DAMAGE!!!!! And it’s clear that they are completely liars!!!

Location location location. That's all this hotel is, it's a place to stay in a good location. Rooms were barren/kinda bleh. But it was a place to sleep in one of my favourite cities.

This hotel is just average to say the least.The air conditioning was not really good plus the overall vibe is funky and dodgy so it doesn't look so good. We stayed in July and we were sweating the whole night. Ended up opening the windows but outside sounds were super annoying. They gave us fans but they didn't help. It's kept like an old property. If you want something newer than its not for you

Loved it, the location is fantastic, the reception is super cheerful, the vantage decoration, almost everything was cool. Except, the air conditioning system, and the keys system!

Location is perfect. It’s almost at the city center. Our room size is very big (Room 14). Check-in was quick and easy.
To use the elevator, you need to enter the restaurant. No proper hotel lobby. Ni dedicated staff for the hotel.

The hotel has a great vibe and the hotel staff were very helpful with tours and how to get to the airport. The bedding needs improvement as the blanket was thin, as was the pillow. The air conditioning doesnt seem to reflect what tou change the settings to so the room became too hot and stuffy. Sleep with the air con on and a window open!

Staff are friendly. The restaurant below is very good. However, the rooms and facilities are quite old. It is alright for a quick stopover for Zurich's price range.