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Dario Cucci 21 months ago
Update: Eram Medical Asteatics & Customer Service
It seems like besides selling solutions for people with skin care issues, they don't really care to provide good customer service to enable people like myself to get an expensive laser treatment covered by the private health insurance cover.
After I spoke with the Skin Threapist expert about getting a letter that explains what the treatment enthails, so I can forward it to my Health Insurance, she told me that in order to do that I would need to speak to another person of the management to go through process.
I did that, and was told that by May 5 I would get the letter that I could pass on to my Health Insurance, so they can check what is covered of the cost for the laser treatment of my skin.
However I did not get any response in regards to it, so after waiting for almost a week, I sent an email to them.
Again not heard anything, today I made a call and the person that is looking after that, that I spoke with was in a meeting.
It's been now 3 weeks, several attempts from my end to get the letter that I need to find out how much my Health Insurance Cover will cover of the cost of the Treatment that is very expensive.
And to this day no response from there side, very disappointed in their lack of customer care and for making it that difficult to get a letter with details of what the treatment enthails so that I can pass it on to my Health Insurance provider.
Which is the reason why I downgraded them, from 5 stars to 3 stars for now, if they continue to be that lackluster about it, then I will look at going somewhere else, where I can get the letter without having such difficulties
Dental Experience:
I am very pleased with the service, prior to going to Eram I had a treatment plan to get my teeth closer together, with a similar brand like invisialign, but through the company "best smile", which I had a horrible experience overall with and asked for a partial refund.
After that I was skeptical about doing it, and I decided I wanted to find a Dentist, that is experienced & where the service is respectful, polite and accommodating to the customer.
I am glad I found Eram, from day 1 my concerns I had were listen to, they were answered & all the staff members, including the expert dentist, are caring, polite, respectful & when there is something like a missunderstanding or they made a small billing mistake, they apologies & correct it.
Which is how it should be, best of all the Results I gotten so far are very pleasing, my teeth are now narrowed in, thanks to the invisalign I had, with customizations that the dentist did for me. And I am about to get my Veneers done for my upper theeth, which I am very exciting about.
They are about 3 times more expensive in comperison to best smile, but the Dentists & Experts there, as well as the Customer Service provided by their Assistants, are so far above the best smile, one can not even compare it, so I rather pay a bit more to get outstanding quality & service.
If you want it cheap, with poor customer care & service, go to best smile.
If you great results & quality with outstanding service & experience, as well as respect, and that is accomodating towards you, then make sure to go to Eram Dental.
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