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Yasmen Quandil 43 months ago
We had initially booked the deluxe studio for 3 months for 2 people, but due to a last-minute change, we agreed to take it for only the month of October. However, we ended up only staying for 2 nights. When we arrived, there was no one there, but our room was nonetheless left open (the manager apologised that he had forgotten to leave our keys, and came later to give them to us, but nonetheless, a not too pleasant start). Even though we had specified we were not a couple, the two beds were put together with one sheet, and the sofa bed was not furnished. Again, not such a huge deal, but still, another disappointment. When we came to prep the sofa ourselves, we found dust and a used q-tip underneath the sofa, which was to say the least, rather off-putting. At night, there was no heating, and the room got very cold. However, none of this was hardly enough to make us decide to leave as the persistent sickly sweet odour in the main bathroom. At first it was rather bothersome but faint, so I decided to turn on the ventilation, which surprisingly made it stronger. At some point it got so strong, it made me nauseous and I had to hold my breath going into the bathroom. I can’t say for sure what the source is, but an online search for possible sources did not exactly assure me. The second day of our stay we sent an email to the manager, which was a Sunday, and so we were hoping to have it sorted by Monday or leave. By Monday late morning, they hadn’t replied, so I called, and the manager said he would send the housekeeper to verify for herself. Not surprisingly, the housekeeper claimed she smelled nothing, so we decided to leave. The manager then told us he would not refund us, since the cancellation period is 21-days in advance and that the reservation is binding, and that we could always choose to leave.We were offered a partial refund only in the case someone would take the studio in the rest of October. I later sent another email, insisting on explaining to them the unfairness of this situation, especially given that we are students, but they never replied. Nonetheless, I would not recommend anyone to stay here, or at the very least, stay in the "deluxe" studio.