645 reviews

Hotel ibis Sion

Name: Hotel ibis Sion
Address: Sion, Switzerland
Rating: 3.9

Sion

Av. du Grand-Champsec 21, 1950 Sion, Switzerland

Hotel Restaurant

027 205 71 00

About

Hotel ibis Sion is a hotel and restaurant located in Sion, Switzerland. The average rating of this business is 3.90 out of 5 stars based on 645 reviews. The street address of this business is Av. du Grand-Champsec 21, 1950 Sion, Switzerland.

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FAQs

Where Hotel ibis Sion is located at?: Hotel ibis Sion is located at Av. du Grand-Champsec 21, 1950 Sion, Switzerland.
What is the contact number of Hotel ibis Sion?: The contact number of Hotel ibis Sion is 027 205 71 00
What is the email address of Hotel ibis Sion?: The email address of Hotel ibis Sion is h0960 [at] accor.com

Reviews

0 Alan 21 months ago

As always, staff were helpful and friendly.
Room nice and clean
Dog friendly.

0 Jenny 22 months ago

Margarida is a star! Very helpful and friendly.
Homemade Lasagna was really nice.

0 Corinna 21 months ago

The personnel moved their car so we have a spot to park
The room was clean
The breakfast had a wide choice
We had issues with the AC

5 Charlie van Geenhuizen 31 months ago

The room was nice and spacious for one person. The staff was very kind and pleasant, helping me in English cause my French is very bad and allowing me to use my room a little longer due having to wait a long time at the hotel. Their hospitality has definitely made my stay a very pleasant one! :u003e

3 Broomless Witch 30 months ago

The stay was not great. Far from a normal Ibis hotel.
We were told breakfast is at 6:00 upon arrival. Next day we went down around 6 and the nice lady told us that the breakfast is actually in 7
We went up to the room and came back 5 minutes before 7, to find out they already opend before 7 to a group of people.
It was massy and took us alot of time to finally sit and eat, which is not great since we had an appointment to Canyoning later, which we were late too and almost missed completely.
Also, breakfast wasn't that great..
The kaffe machine couldn't handle the amount of people. Egg machine needed alot of time to cook even a bit 1 egg(mim 10 min). No vegetables.

The next day it was better, but overall after the first day we had a bad taste in the mouth.

The location is also pretty far by feet from the railway and not many signs.

4 Timothy Pollock 31 months ago

When we arrived they only had us booked into 1 room even though we had booked 2 rooms online (through a third party). After some discussion the receptionist got it sorted out and we got our original quoted price for 2 rooms.
They told us breakfast would be served at 7am, the girl that was in charge of it had car troubles so we didn't get to eat and leave until about 8am. It just surprised me that there is only one person working at a time.

2 Constanza Aguirre 43 months ago

It claims to have air conditioning, but no, it's off (deactivated, if you try to set it, it doesn't work). Neither do they do daily cleaning of the rooms and at breakfast they say they have many things that in the end there were none. I think it's too bad that they offer things they don't have...
Some of the staff were not really kind.????

The food at night in the restaurant was good.

1 Bas Metsemakers 43 months ago

Bad customer service! Hotel was ok.

We booked the 'Renovated Room with Breakfast', and payed it advance (i would recommend to never pay in advance in this hotel again!) . We stayed from Saturday till Monday. Check-in was a little bit complicated because the employees only spoke French, no English or German. But i won't complain about this, because it's the French speaking part of Switzerland. The room was very nice, bed was of good quality. Not sure if the bathroom had renovation done at all, looked pretty old. The shower, was a watersaving shower which is used by a lot of hotels nowadays. This one felt more like a foggingmachine then a shower though.

We had dinner at the restaurant on Saturday evening, we where pleasantly surprised about the food quality. It was very tasty, fresh and delicious (we had the porc loin & steak).

Next morning we where very surprised that the breakfast wasn't set up already at 7 o'clock, though we and other guests asked for breakfast at 7. Not even a single employee was in or around the hotel, the hotel telephone number which was communicated to us guests was the lobby number. We waited till 8 o'clock, still no sight on an employee so we left and got ourselves some breakfast at a nearby gasstation. In the afternoon when we returned to the hotel, there finally was an employee. I asked her for what happened and she raised her shoulders that she didn't knew what happened and apologized. I asked her if we could get a refund, she agreed on it and that we could settle it during check-out on monday. We didn't make a big deal out of it, things like these can happen. To bad it happened on a Sunday morning where other options like a supermarket are closed.

Monday morning, we finally had our first breakfast, which was decent. After the breakfast we wanted to check out and get the refund. Here comes the problem, the hotel employee on the Monday-shift didn't knew about what happened on Sunday, and his colleagues didn't noticed him about the situation or our refund. At first he didn't want to believe us, what we're talking about couldn't even be possible etcetc. Luckily for us, there where still some other guests who confirmed our story. But still he couldn't give us a refund, because we booked the room with breakfast as a 'package'. I understand the fact that we booked it as a package, but we payed for a service that you as a hotel didn't provide! In the end he payed us back 12chf for the parking we payed. Not a satisfying solution, and not a pleasant experience as paying customer at all!

I'm sorry to say that we will never come back to stay with you ever again since the hotel itself was very pleasant. You have a lot of problems going on, from communicating with your own personnel, to customerservice.

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