642 reviews

ALAÏA BAY

Name: ALAÏA BAY
Address: Sion, Switzerland
Rating: 4.1

Sion

Domaine des îles, Rte d'Aproz 65, 1950 Sion, Switzerland

Surf school Adventure sports Amusement center Recreation center Restaurant Surf shop

027 322 71 71

About

ALAÏA BAY is a surf school, adventure sports, amusement center, recreation center, restaurant and surf shop located in Sion, Switzerland. The average rating of this business is 4.10 out of 5 stars based on 642 reviews. The street address of this business is Domaine des îles, Rte d'Aproz 65, 1950 Sion, Switzerland. ALAÏA BAY is open seven days a week from 09:00am to 09:00pm.

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FAQs

Where ALAÏA BAY is located at?: ALAÏA BAY is located at Domaine des îles, Rte d'Aproz 65, 1950 Sion, Switzerland.
What is the contact number of ALAÏA BAY?: The contact number of ALAÏA BAY is 027 322 71 71
What is the email address of ALAÏA BAY?: The email address of ALAÏA BAY is hello [at] alaiabay.ch

Reviews

4 Fulvio Nani 19 months ago

We (3 people) arrived from Ticino (3.5 hours by car) and were impressed by the facility: beautiful, functional, fairly well organized. We chose the beginner course even though we have been surfing in the ocean a few times before (quite some time ago). Simple introductory lesson and then 1h in the water with 12 people. Instructors explain well and give you the right inputs to improve. The waves are maybe a little underpowered, but for beginners they are fine. At the end small debriefing and then free water to drink at will. On the site you can download free footage of your runs. You can go up to the restaurant (even without a shirt, without flip-flops just like at the beach), and cosume different menus (again very good but the prices not very popular ...) ... do not try the iced coffee ... undrinkable.
All in all a nice and pleasant day!!!

4 Addie W 20 months ago

i did 3 sessions at alaia bay- i’d consider myself an intermediate level surfer - the waves are left or right breaking, the first session I did a class- the teacher was awesome, he gave me small changes in my stance or positioning which left me feeling confident and improving. the second class I did the teacher was really not engaged- he sort of sat on his board and would just make off handed remarks and seemed annoyed to be there at all. For the cost per hour of 120-170CHF i’d expect the best coaches who give you constant feedback and people who want to be there.
in the one hour session you catch anywhere from 18-20 waves so in theory you could improve much more rapidly here than learning in the ocean where you might catch this many ways in a week if you’re lucky.
i will return but will likely either go during off times or be specific about which coaches i have.
they also recently started to charge 5€ a day for parking at the nearby lot so be prepared to pay and likely in cash.

5 Filo14 20 months ago

Top-notch wavegarden with modern facilities and a friendly staff.
Food in very good too, especially the pizza.
I recommend every surfer to pay a visit!

2 Giulia Gatti 19 months ago

Still the best option to surf in Switzerland and the vibe in the session with the coaches outside has always been very nice.

However, I find customer service is deteriorating by the time. I signed up for 3 sessions in one day (peak time so you can roughly calculate how much that cost) and surprisingly I was asked to arrive 1.5 hours before the session. I emailed to ask if it would be ok to arrive later as I anyways had already been many times to the briefing of that wave. No reply until after my sessions were actually over and the briefing only started about 20 minutes before the actually surf.

The reply from alaia bay which was anyways too late and after I don’t know how many calls attempts, was that they noticed I had already asked a few times to skip/be late at the briefing and next time I should make sure I arrive on time. No mention of “we’ll let the coach of your session know as you have surfed this wave many times and h e might unlock the free surfing option”.

Hopefully by being a returning customer, I get better conditions instead of being told off and not helped. Hope customer service can improve to the levels expected by the price paid for the facilities.

2 Maria F 19 months ago

I had my first session at Alaia bay earlier this month. I had surfed before so I went for the waikiki session.

We got a couple of good tips before going in but that was it. No more input during the session. Mid-session the instructors switched and as a group we got “scolded” for not exiting correctly, in a very rude manner, especially considering the fact that this was not previously communicated during the session. The same instructor was not giving us the space to take our own wave and was rushing to push us even when the timing was not right just to get as many people going as possible. We didn’t have the luxury of making our own choices in the waves. On top of that the instructors made sure they enjoy the session themselves by catching a few waves. Considering the price of that session I consider this treatment inconsiderate and disrespectful towards the customers.

Another unpleasant topic is being told that there will be available media after the session which is not the case as noone informed us during the check in that this is a service on a testing state and after a call with a representative I was told that usually there’s no material for beginner sessions and that after all it’s free. This sounds as a joke considering how much we paid already for everything else, plus being differentiated according to the level for the perks of a service and Alaia bay not even being clear about the service itself and obviously misinforming us before the session.

Honestly it’s such a nice place but the attitude of the people who are supposed to guide us in this experience is super disappointing.

2 Stek 19 months ago

Would have give it a solid 5 stars if it wasn't for the sad attitude of a specific staff member. One of the teacher, Momo as he calls himself, almost ruined our experience. For the high price of 160.- for a beginner session, you expect good quality teaching. This coach was annoyed to be here, condescending as hell, and above all, rude and demeaning. We were a group of around 10 guests and we all felt the same. We were that close to cancel and ask for a refund. One advice if you want to try Alaïa bay: avoid Momo and go with any other coach.

One advice for Alaïa bay's boss: check your staff.

For 160.- per session, it's not ok at all to be treated like cattle by this dude.

5 T V 31 months ago

The place is well organized and build. You book and manage everything online. Check in quick and easy, Staff super friendly . About surf: the waves are perfect. Team tell you a lot of tips and instructions and they check you while you surf . In a sessions if you are a good paddler (just to go back to initial point) in one hour you’ll have enough waves.Any level of waves from zero to big!Restaurant and bar are on the 1 floor with view . About price . Food: you are in Swiss, price are higher then Europe. About price for surf session: if you consider the product price are balanced. It cost less then take a flight+car+hotel and pray for waves (I’ve been 7 times to Hawaii…)Next to the place there is also a very nice park with lake , perfect for kids .

1 Ewa Walner 20 months ago

- i booked my session over the phone , as a birthday gift to my boyfriend. I told that he has a right leg in the front. Instead receptio made reservation to the incorrect side of the pool. I asked if we can rebook but they said „no, do you have a proof”? Very bad customer experience,
- No dogs allowed, this is really unacceptable in 2023 having in mind the concept of this place

Business Hours

Monday	10:00am - 08:00pm
Tuesday	10:00am - 08:00pm
Wednesday	10:00am - 08:00pm
Thursday	11:00am - 10:00pm
Friday	10:01am - 10:00pm
Saturday	09:00am - 10:00pm
Sunday	09:00am - 09:00pm