208 reviews

Victoria

Name: Victoria
Address: Lausanne, Switzerland
Rating: 4

Lausanne

Av. de la Gare 46, 1001 Lausanne, Switzerland

Hotel

021 342 02 02

About

Victoria is a hotel located in Lausanne, Switzerland. The average rating of this business is 4.00 out of 5 stars based on 208 reviews. The street address of this business is Av. de la Gare 46, 1001 Lausanne, Switzerland. Victoria is open seven days a week 24 hours a day.

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FAQs

Where Victoria is located at?: Victoria is located at Av. de la Gare 46, 1001 Lausanne, Switzerland.
What is the contact number of Victoria?: The contact number of Victoria is 021 342 02 02
What is the email address of Victoria?: The email address of Victoria is info [at] hotelvictoria.ch

Reviews

1 Celso Fornari 19 months ago

Basically threat by the hotel staff! Terrible service to customer.
The hotel itself is nice, the rooms are comfortable and super clean. But I also do not understand how it can be rated with 4 stars. The location is also great if you come by train.
I had a terrible experience with parking and some of the staff.
After finding a parking slot in front of the hotel (only 6 available!), I was informed indirectly, in the night before, that I would have to move my car in the next day before 08h. Next day, since there was still no slot available and the hotel did not care to reserve one for me, I asked if I could drop my keys, so that they could move it back after the need.
Their answer was"please move away your car otherwise we will call the police to remove it". They didn't give me any support in finding a new parking area but pointing to two distinct locations on a paper map that were located 2 metro stations away.
This all happened when I was leaving to work and caused a lot of stress.

5 vivek satagopan 22 months ago

Rooms: The Rooms big and quite clean. The restrooms are clean and well maintained. Few rooms has a balcony and has a good view of the Geneva Lake and the snow peaked mountains which is very refreshing to see in the morning. The Rooms have heater and 24/7 hot water in the restrooms.

Breakfast : The Breakfast has good spread of dishes including Vegan.

Internet Connectivity : Highspeed internet connectivity available

International Adaptor : The Reception has a few electrical adaptors to connect your Laptop / Mobile Adaptors to the European Electrical Plug

TV: The television had only very few local channels. Not a big deal though as i was on business trip.

Service : The hotel staffs especially the reception team were exemplary, friendly and very supportive during my 13 day stay.

Location: Well connected. The hotel is just opposite to the Lausanne Railway Station. The Lausanne Gare Metro Station, Bus Stand and Taxi stand walking distance from the hotel.

Price : Hotel Victoria is also quite budget friendly when compared to other hotel where the area.

Kid Friendly, Family Friendly hotel in the heart of Lausanne!!!

5 Tom Faunce 21 months ago

Everything about this hotel was great. Free parking was nice. Next to train station if needed.

5 Umair Akhoond 19 months ago

Great hotel with ultimate service and location buy the whole shopping district with amazing views

3 Alexandria Ruigrok 31 months ago

Hotel Victoria was not as advertised - I am unsure how they are allowed to be classified as a 4-star hotel. There was no complimentary water, no coffee, tea or kettle in the room, no iron or ironing board, and only one towel and one hand towel for a 2-night stay. The room I stayed in looked nothing like the photos on the hotel’s website - evidently the hotel has remodeled some of its rooms and chosen to advertise only the new rooms online. In my room, the shower door was missing and had been replaced with a cheap plastic curtain, guaranteeing that water would end up all over the bathroom.

The staff present on check-in was not friendly at all. I have stayed at many hotels across Switzerland and Europe, and the staff have never been as cold. Obviously this is not a requirement for a hotel, but it certainly colours the rest of your stay when you are not welcomed to the city or offered any information. The hotel also had a strange policy of requiring you to leave your key at the concierge desk each time you left the hotel - I opted not to follow these instructions as I often walked by the concierge desk and did not see anyone there. I also found it odd that the city tax was charged at check-out rather than check-in, given that I was required to present my card at check-in and check-out.
All in all, this hotel was fine. The bed linens and bathroom were clean, but the room was dated and lacking a number of amenities which I have come to expect for a 4-star hotel.

3 Claire Johnson 29 months ago

My stay started out great. The two gentlemen staff who checked me in to the hotel were so warm and friendly and welcoming. The woman who worked the following morning was snooty and snarky and acted so indignant. I have traveled to one hundred countries and all continents so I don’t ask stupid travel questions but she had a way of answering a basic question in a condescending way. And when I checked out, I was waiting behind a couple who arrived right before me. As I waited, three more individuals walked up separately to wait to check out. When the couple finished and I walked up next, instead of just letting me check out, she asked a woman who had been there far less if she was next. Fortunately, that woman was kind and agreed that I was next. It was if she didn’t believe me. I don’t know if it was a race thing or what. Having to interact with her ruined my experience and the next time I’m in Lausanne, I will definitely go somewhere else. My daughter is a professional runner so I was here to see her race so I’ll definitely be back to Lausanne but would never stay there again. Well, as long as she is working there but I’d have no way of knowing.

1 Patrick Schleiffer 31 months ago

Worst hotel ever - When we arrived at the hotel our room was like an oven, ca. 35 degrees Celsius hot. Tried to call the reception as the air con did not work, but the telephone did not work either. When I went down to the reception I was told that I had no right to an air con in my room, despite air con being advertised. I complained about that and the hotel director confirmed that they would refund if I went to another hotel, so we went to another hotel. A couple of days later it turns out that they charged the first night - simply disappointing and devious behavior!

In summary: Go to another hotel even if it costs more. Not worth the hassle with unfriendly staff, and amenities are poor anyways and don't work.

5 מורן אבני 21 months ago

Lovely stuff. Comfy bed. Great locatio. Quiet.

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