4196 reviews

FNAC Lausanne

Name: FNAC Lausanne
Address: Lausanne, Switzerland
Rating: 4.1

Lausanne

Rue de Genève 6, 1003 Lausanne, Switzerland

Department store Post office

Service Options In-store shopping In-store pick-up Delivery

021 213 85 85

About

FNAC Lausanne is a department store and post office located in Lausanne, Switzerland. The average rating of this business is 4.10 out of 5 stars based on 4196 reviews. The street address of this business is Rue de Genève 6, 1003 Lausanne, Switzerland. FNAC Lausanne is closed on Sunday, and other days it is open from 10:00am to 06:00pm.

Photos

FAQs

Where FNAC Lausanne is located at?: FNAC Lausanne is located at Rue de Genève 6, 1003 Lausanne, Switzerland.
What is the contact number of FNAC Lausanne?: The contact number of FNAC Lausanne is 021 213 85 85

Reviews

3 Sacha Jenkyn 20 months ago

Full disclosure - I am usually not a very discerning customer when books are involved. You say " books!", I run in the shop. And I never leave the place without at least one of them in my hands.
Well, that was before.

I have been a client at this FNAC sporadically as I don't live in Lausanne. But compared to previous years, I found the choices of books very poor. I am usually looking at the following departments: cooking, knitting, sewing, fiction ( novels), thrillers, psychology, economics, finance, wellbeing and comics. The economics range has been reduced to one shelf, the psychology and wellbeing books are the easy popular self- help stuff that you can consume like smarties and forget the next day, the crafts department has almost completely disappeared. You can have a better choice within the thrillers and cooking shelves, but that's about it. And the prices are high. I saw a cooking book that was tempting for above 30chf; found it on amazon fr for less than 25chf, and on amazon UK for less than 13chf. Makes you think.
Finally had a look at cds and dvds - a lot of the same products but a slim choice again.

Got Happy in tech- bought some earphones and a charging cable. I am a lost cause in these sort of things so had to ask two young men who helped me kindly and efficiently. They took the time to explain what I needed and what was best in the cheapest options I wanted, so no beef whatsoever there. How do I know their advice was sound? They picked up the same products my husband had advised me to buy and he's an expert in It and tech.

So it's a mixed review. I understand that fnac in in this game to make benefits first, and the best way to do it is to sell the most popular products. I won't judge that, but a serious effort is needed in the books department. As a customer I want to be intrigued, curious, inspired, charmed. I wasn't.

1 Vik L 23 months ago

FNAC must wake up - FAST. My story: ordered a high-end oled TV more than 3 weeks ago. On the agreed date of delivery, sitting at home and waiting patiently for two hours wihout any hint on the arrival,...I make a call to FNAC to learn that the delivery is not only not taking place but they did not even have any idea if they had the item in stock. The salesperson tried to pitch a completely different product. An absolute disaster in terms of customer centricity. Furious, today, I got my redund. It is a shame as being a customer for over 20 years, I have never seen such lack of care at Fnac....A Major improvemnt is needed if we are to return as customers.

3 Jianlin Zhao 25 months ago

You can not even try the camera. You can only look at the appearance and touch it without taking any photos. In addition, if you order a Sigma lens, you will wait for one month without getting any compensation.

1 Pau Wiersma 26 months ago

The product I bought was not working, so I took the time to go back to the store, only to find out I had to pay 5 Francs extra for the only alternative product. The defect product is fnac's responsibility so they should also take responsibility for the time and effort I spent on it

1 Christina GOMES 26 months ago

The online service is a complete fraud! They will claim to have the article in stock and at a lower price with 1-2 days delivery time but after purchasing it nothing moves and the order appears as "waiting to be accepted" for days/weeks! I bought an iPhone on Black Friday 2021 and it took 2 months to arrive! This year I decided to try again and ordered a Dyson hairdryer on CyberMonday. It shows that they have it in stock in the shop but customer service refuses to let me pick it up. Apparently I need to wait for it to be back in stock online even though they have no idea how long it could take. Horrible experience so far!

4 sachin G Anvekar 24 months ago

Amazing collection of all electronics. Pretty much everything you need for consumer electronics except refrigerators, washing machine, dishwasher etc

1 Mason Catanzariti 20 months ago

Could have waited all day until I got some kind of customer service.

1 Anastasia Serebrennikova 31 months ago

I'm very disappointed and angry. I've bought one of the products and made it clear that I need to try it at home. It was not possible to do in-shop. I was perturbed and asked several times if I would be recharged or not in case I bring it back. Nobody informed me about the details that I would get a gift card, not cash.

I will never come back. And highly advise you to avoid buying anything here.

Business Hours

Monday	10:00am - 07:00pm
Tuesday	10:00am - 07:00pm
Wednesday	10:00am - 07:00pm
Thursday	10:00am - 07:00pm
Friday	10:00am - 07:00pm
Saturday	10:00am - 06:00pm
Sunday	Day off