718 reviews

Epona Société mutuelle d'assurance générale des animaux

Name: Epona Société mutuelle d'assurance générale des animaux
Address: Lausanne, Switzerland
Rating: 2.2

Lausanne

Av. de Béthusy 54, 1012 Lausanne, Switzerland

Insurance agency

058 900 78 78

About

Epona Société mutuelle d'assurance générale des animaux is a insurance agency located in Lausanne, Switzerland. The average rating of this business is 2.20 out of 5 stars based on 718 reviews. The street address of this business is Av. de Béthusy 54, 1012 Lausanne, Switzerland. Epona Société mutuelle d'assurance générale des animaux is closed on Saturday and Sunday, and other days it is open from 08:00am to 12:00pm.

Photos

FAQs

Where Epona Société mutuelle d'assurance générale des animaux is located at?: Epona Société mutuelle d'assurance générale des animaux is located at Av. de Béthusy 54, 1012 Lausanne, Switzerland.
What is the contact number of Epona Société mutuelle d'assurance générale des animaux?: The contact number of Epona Société mutuelle d'assurance générale des animaux is 058 900 78 78
What is the email address of Epona Société mutuelle d'assurance générale des animaux?: The email address of Epona Société mutuelle d'assurance générale des animaux is info [at] epona.ch

Reviews

5 Kateryna 25 months ago

After reading all the bad reviews I wasn’t sure if I was going to get reimbursed when my dog got sick, but I was positively surprised when Epona worked very well 2 times already for us.
When I wanted to speak to someone from Epona on the phone it was also not a problem, I didn’t experience any customer service problems.

5 Dorly Wick 28 months ago

Eva, my call back agent, was very friendly, and able to answer all my questions calmly. She resolved several issues I had with my claims. I wish the website would show a list of my claims and their status. It would be helpful to know what claim number to use when adding additional bills.

1 Andy Nervo 28 months ago

The worst experience ever in my life. It’s a scam. 2 years, never received refund, and now they send over communication by post intimidating me to pay to renew the contract. I just sent the cancellation by form, hope at least this work. NEVER EVER AGAIN, SCAMMERS

1 Sereti Venzin 28 months ago

After 8-10 phone calls, waiting for an appointment to talk to someone who could give me account information (I waited for three weeks), and hours spent with so many of their employees on the phone, I still couldn't access basic information about my account. They told me to find more information on the website but there's no customer portal to be found. This company is a disaster. I am cancelling my policy. I hope at least that will go well.

1 Sharon McAfoose 27 months ago

All I can say is, I wish I read these reviews BEFORE signing up with epona. The reviews speak for themselves. Total scam! I tried to cancel it and they keep sending me bills, even though I cancelled months ago, I have to pay until middle of next year. Shame on them! I guess that is the only way they get customers, by forcing unhappy ones to stay.

1 Christopher Wingfield 31 months ago

UPDATE (03.01.2022)
Please be aware that I received 0 CHF back from Epona in 2021, despite submitting bills for Vaccinations and Sterilization...which are stated as being fully reimbursed.

The only thing I received was an email requesting more information from the vet regarding a bill (If you have made the mistake to go with Epona like me, I would suggest you to get detailed reports from the vet after a visit just in case).

I have submitted the full set of documents will update this post with the result. Until such time I would highly suggest you to not make the same mistake i have. There are other insurance providers.

Original Post -

I should have read these reviews before taking out two contracts for my cats! I have submitted in total 15 claims since October and have received nothing back, save the automatic response that my claim was in fact submitted.

1 Alejandro Carlos Enrique 31 months ago

They never ever pick up the Phone, which is problematic since i want to cancel because we move out of the Country. They will threat you shortly with legal consequences after first warming if you dont pay their bills. Not customer friendly at all

1 Isaac Cadena 43 months ago

Stay away from this Insurance company. They have been always slow processing Dossiers and I understand that now a days the Situation is difficult, but they have the obligation to face their Customers and I would expect an answer, at least as a touch of Courtesy to keep you update. They have completely locked out of any customer interaction, there is no information on their Website about the delays and the reason behind, phone communication is only a voice recording message. Our dossier is already 6 months with them. This is not about the money and as long our pets are save, but this is unacceptable if you provide such services.

Business Hours

Monday	08:00am - 12:00pm
Tuesday	08:00am - 12:00pm
Wednesday	08:00am - 12:00pm
Thursday	08:00am - 12:00pm
Friday	08:00am - 12:00pm
Saturday	Day off
Sunday	Day off