152 reviews

Bucherer

Name: Bucherer
Address: Lausanne, Switzerland
Rating: 4.2

Lausanne

Rue de Bourg 1, 1003 Lausanne, Switzerland

Jewelry store Clock watch maker Jeweler Watch store

Service Options In-store shopping

021 312 36 12

About

Bucherer is a jewelry store, clock watch maker, jeweler and watch store located in Lausanne, Switzerland. The average rating of this business is 4.20 out of 5 stars based on 152 reviews. The street address of this business is Rue de Bourg 1, 1003 Lausanne, Switzerland. Bucherer is closed on Sunday, and other days it is open from 09:00am to 05:00pm.

Photos

FAQs

Where Bucherer is located at?: Bucherer is located at Rue de Bourg 1, 1003 Lausanne, Switzerland.
What is the contact number of Bucherer?: The contact number of Bucherer is 021 312 36 12
What is the email address of Bucherer?: The email address of Bucherer is lausanne [at] bucherer.com

Reviews

5 Alvise Cavazza 21 months ago

The store is well located, and the staff is exceptional! They are super gentle, prepared and welcoming - on Saturday it’s a little too crowded, but during the weekdays it’s perfect

5 Dimas Napitupulu 29 months ago

My today's experience exemplifies how a high-end store treats its customer equally and respectfully.
At the beginning, We are welcomed by the lady, who guided us politely to use another easy access door immediately after she saw my daughter's stroller and handed over us to the "horloger", Michel Landolf.
Michel listened our issue patiently, offered some alternatives, and gave me ample time to discuss with my wife and mother-in-law who were sitting on store's comfortable couch. He didn't even seem bothered with our noisy 2.5 yrs old daughter who wanted to see and ask everything inside the store.
I would be happy to give 6 stars if it's possible as I feel that it's not very common act received by a young nonlocal and noncaucasian person wearing flip-flops in the high-end watch store.

5 Peter Castro 28 months ago

I bought my Rolex Submariner at Bucherer on December 1982!!! It’s still my best friend! Received very friendly service from the store. Still remember after 40 years. Danke! Merci bien!

1 Kirill Nikitin 31 months ago

I reserved a few watches through a watchmaker website to this store because Bucherer did not have the right model and the sizes that I needed. I received a message that Bucherer would contact me in two days and invite to try the watches. After a week of not hearing from them, I went to the store in person and it turned out hat they had even started preparing the watches that I needed!

A lady there told me that she would sort it out and call me next day. Of course, she did not. I called them again and another person told me that they had got the watches and just needed to check them. Well I received a call day after that, in fact, this person lied and they did not have the watches. The worst of it, they could not tell me when they would get them!

I understand that there can sometimes be difficulties with logistics. But it is a watch store, they have one job! It is frustrating that I have to chase them to be able to spend money at the store.

2 van Nistelrooy Steven 31 months ago

Came to buy a Rolex. Dissappointed that everything were only for exhibition but understandable as it is Rolex strategy to create scarcity and exclusivity.

My only comment is the shopkeeper was not emphathetic at all. Basically like go home, nothing for sale here, bye bye.

1 Nada Al suliman 31 months ago

Last October 2021 I bought jewelry from the shop , and the VAT has already deducted, they give me the envelope of the VAT amount to put it in the box at the airport. I did what they told me .
Now , we are on February , in my country and my bank send me a message told me they have to withdraw the VAT amount!!
I bought on the same day jewelry on Jound shop jewelry that was next you , I did the same thing . I put the envelope on the same box and everything was good. I don’t know where is the problem. I am very disappointed and dissatisfied.

5 Francois Sakellaridis 43 months ago

Serious boutique if maybe a little dated. Service is excellent if watch choice is perhaps limited versus Geneva. The watch maintenance crew is super nice and super competent.

1 Greg Dim 79 months ago

Dear Bucherer staff,

Unfortunately you managed to disappoint me totally for the second time in a couple of years!

I’m very very surprised from your poor level of service along with the snob, aloof attitude...I sincerely felt that you were doing me a favor of selling products to me. No feeling at all of visiting a luxury boutique.

Just to let you know, I’m an avid watch enthusiast and I’ve been in contact with many boutiques around the world, who managed to provide top notch service without even being the no.1 dealer (sales wise) in Europe.

Despite the fact of not doing anything to keep your customers happy, you are not even trying to be polite or simply helpful. I don’t really find any rational or emotional reason to buy products anymore from your store.

Keep in mind, that by being the biggest dealer of certain brands, does not mean that you are considered one of the best. In simple words, experiential marketing along with extraordinary service guarantee an excellent reputation and place in the pantheon of luxury industry.

Good luck in the future!
Greg

Business Hours

Monday	09:30am - 06:00pm
Tuesday	09:30am - 06:00pm
Wednesday	09:30am - 06:00pm
Thursday	09:30am - 06:00pm
Friday	09:30am - 06:00pm
Saturday	09:00am - 05:00pm
Sunday	Day off