684 reviews

Batmaid for Business

Name: Batmaid for Business
Address: Lausanne, Switzerland
Rating: 4

Lausanne

Av. de Rumine 20, 1005 Lausanne, Switzerland

House cleaning service Business to business service Cleaners Janitorial service Window cleaning service

021 624 54 15

About

Batmaid for Business is a house cleaning service, business to business service, cleaners, janitorial service and window cleaning service located in Lausanne, Switzerland. The average rating of this business is 4.00 out of 5 stars based on 684 reviews. The street address of this business is Av. de Rumine 20, 1005 Lausanne, Switzerland. Batmaid for Business is closed on Saturday and Sunday, and other days it is open from 08:00am to 07:00pm.

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FAQs

Where Batmaid for Business is located at?: Batmaid for Business is located at Av. de Rumine 20, 1005 Lausanne, Switzerland.
What is the contact number of Batmaid for Business?: The contact number of Batmaid for Business is 021 624 54 15
What is the email address of Batmaid for Business?: The email address of Batmaid for Business is batmaidforbusiness [at] batmaid.com

Reviews

1 Nora Sairio 24 months ago

The cleaning lady was 25 minutes late during which I had to be on the phone 6 times with the Batmaid office and her, and run up and down to the entrance of the building.

After a 2-hour cleaning the vacuum had been broken and the rest of the apartment was completely dirty!
Would have expected more attention on other things like kitchen and bathroom with the spare time for not vacuuming, but none was done, not even the items particularly requested.

We submitted a complaint and provided significant picture proof of the shape of the apartment, requesting for a new cleaning to correct the situation. As compensation there was only an offer for a discount of one hour for when I purchase a new cleaning, or a refund for 30 minutes cleaning.

It is completely unacceptable that a customer has to pay more to reconcile for a job not done! I do not recommend a company conducting business this way and with such a low appreciation for their customers to anyone.

1 Kirsty Burrows 19 months ago

AWFUL. we tried using Batmaid for our regular cleaning. They cancelled more often than not and the service was poor. Apparently didn’t learn our lesson because I booked and paid over 1.4k for an end of tenancy clean with cleaning materials and guarantee. And they just left a message and cancelled because … they don’t have cleaning materials available. As if moving is not stressful enough we now had to rush to find a new end of tenancy clean with only two weeks left. Fortunately we found one, so there are other companies available, would not recommend relying on Batmaid

1 Xenia Litovchenko 31 months ago

Horrible service, in 5 hours nothing got done (and I asked for deep cleaning), cleaner didn’t speak any French or English, she left a lot of trash (her gloves on the floor, dust everywhere, hair from the shower, etc.). She spent 2 hours cleaning the bathroom and in the end it was not clean at all so I had to spend more time after she left cleaning the bathroom again. After spending an 1:30 in the kitchen, she only managed to clean the fridge properly, everything else was not done. Windows were very poorly done and she did not even bother to wipe dirty drops of the cleaning product off the floor. I have contacted the support right after and I sent the pictures of the mess she left as instructed (twice, as they kept on asking me), but I still did not get any feedback. Overall, horrible and deeply unsatisfying experience. Would not recommend to anyone.

1 Grace Gadston 20 months ago

Absolutely terrible service, from batmaid and the cleaner. We asked a general, standard clean as we were moving in to our new apartment and the cleaning that was done by the old tenants was terrible, so we wanted a simple refresh. We hired a woman for 4 hours but not only were the floors not cleaned (as we could see the dirt picking up on our feet) but the cupboards (which we paid extra for) were still dirty with bits left inside. She also antagonised our neighbour and created an extremely unprofessional first impression for us and our neighbour who we had just met. We paid almost 200chf for this woman to do absolutely nothing and when we complained with photos, Batmaid asked for more photos 3 days after the cleaning had been done.... this is unacceptable to think we will live with the mess for 3 days. Since we could not provide any more photos, they did nothing to help compensate us other than offer 30 mins off our next cleaning....as if after this we would come back to use batmaid again. What an absolute joke.

5 Hilda Lorena Tunon 24 months ago

It took us some time to find the right cleaning rep for our family: a lot of phone calls with the admin team, trials & errors and close to quitting on them, as other has mentioned in their reviews: no-shows, reps not speaking a language we could communicate on, no proper cleaning completed.

For eight months now, finally, we have been pleased with the person working with us and how we can trust her every week to do what is required, take the initiative and get the work done in the best way possible. Thank you!

1 Roberto Passini 21 months ago

The idea is great and I fully support it. However, my experience was just terrible on multiple occasions and I just can't recommend this to anyone. I first subscribed to batmaid dry some time ago, a delivery service for washing and ironing clothes. At first it worked well, but shortly after it started to become a pain with missed deliveries and last minute rescheduling. At some point, the company decided to abruptly discontinue the service, offering a 150chf voucher for their cleaning services in exchange. I appreciated the gesture and decided to book a cleaning service with the voucher some time later, only to end up with a "no-show" from the cleaning rep. I reported it, asked for rescheduling and there was no follow up.
Never again.

3 Bernadett Sümegi 24 months ago

Was very hopeful about this company after moving to Switzerland, but after only 1 clean which was fine the second time the person just did not show up. They were unable to rebook to another time, so we agreed to keep the schedule clean for the next time. That morning they called and said the same person was sick. Sure this would be ok but as they were a no show 2 times in a row and were unable to find alternative dates I have canceled the service with them.

1 ignacio pagonabarraga 26 months ago

I am really deceived by the end of tenancy cleaning. The cleaners left a number of serious deficiencies in the kitchen, shelf cleaning, some built-in-wardrobes were not cleaned at all, the washing machine had not finished, etc.

I had to go through the entire apartment and finish cleaning and correcting the service deficiencies because they were unfinished or of poor quality

I was expecting a more professional service and of a higher standard.
I emailed the company to complain about the deficient service and they offered to reclean (I had already done it) at an additional cost!, when the apartment had been returned already.

Moreover, as an excuse for their attitude, they said:
"Our services cost much less comparing to other private companies."

Obviously, if you value the quality of the service, do not choose this company. They do not consider quality and reliability as important aspects of their service! I should have learnt this much earlier

Business Hours

Monday	08:00am - 07:00pm
Tuesday	08:00am - 07:00pm
Wednesday	08:00am - 07:00pm
Thursday	08:00am - 07:00pm
Friday	08:00am - 07:00pm
Saturday	Day off
Sunday	Day off