52 reviews

Sanitas Krankenversicherung Preference Center

Name: Sanitas Krankenversicherung Preference Center
Address: Bern, Switzerland
Rating: 2.7

Bern

Länggassstrasse 7, 3012 Bern, Switzerland

Health insurance agency

058 344 50 00

About

Sanitas Krankenversicherung Preference Center is a health insurance agency located in Bern, Switzerland. The average rating of this business is 2.70 out of 5 stars based on 52 reviews. The street address of this business is Länggassstrasse 7, 3012 Bern, Switzerland.

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FAQs

Where Sanitas Krankenversicherung Preference Center is located at?: Sanitas Krankenversicherung Preference Center is located at Länggassstrasse 7, 3012 Bern, Switzerland.
What is the contact number of Sanitas Krankenversicherung Preference Center?: The contact number of Sanitas Krankenversicherung Preference Center is 058 344 50 00
What is the email address of Sanitas Krankenversicherung Preference Center?: The email address of Sanitas Krankenversicherung Preference Center is preference [at] sanitas.com

Reviews

1 Viacheslav Lushchinskiy 22 months ago

Absolutely worst customer service I have ever seen. Application does not work, customer service just replies with the standard useless answers. I spend more time on Sanitas then with a doctor.

1 Sravanti Challa 31 months ago

Worst customer service ever! Customer service agents shout at you, when the issues are with their app and their systems, instead of finding solutions they get defensive and aggressive and even hang up. That too after 20-30 minutes wait time on calls. This is the quality of service with Sanitas “preference”.

They take weeks and weeks to process documents on the app and have 0 sense of professionalism when contacted.

1 Nurcan Bozkaya 26 months ago

Worst customer service. Their system is not working and they only imply that it is "your problem"!!!! I would never sanitas to anyone!

1 Natalya Sh 67 months ago

expensive and extremely unprofessional!!! They make financial mistakes and then send threatening letters that I must pay, then I need to spend so much time analyzing all my payments and proving that again and again they have no control and understanding about the management of payments. Very disappointed! I lost so much time and energy with them for my own money!

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Thank you for the reply, but please do not write that I am unhappy with the RECENT service! I have been unhappy for 5 years! every year I have to go through the same issue: financial mistakes, wrong transactions, and threatening letters to me!! and every year I have to prove that it is not my mistake and all the payments were done by me in full. The typical issue is: Sanitas by mistake transfers money to my account and then after they realize that the payment was done by mistake, they start sending me letters demanding payment because as they say I did not pay on time and not because they made a mistake!!!!

1 Alex G 43 months ago

I had to call two difference centers, waited a while and when I finally gave my personnal details to find a solution to my problem, they just put me in a waiting list. Terrible service.

1 Wayn 91 months ago

I find it shocking that a society of your fame agrees to provide for a family with a child under two years of age.From the earliest otitis, you do not hesitate to invoke the false statement to terminate my contract with retroactive effect, putting me thus and suddenly into insecurity.Certainly a little girl had already done otitis, but otitis is an acute event which like a cold does not constitute a direct continuation. But I did not think your company would take refuge behind this argument to tie the two otitis as a dirty event.

1 Gan esh 91 months ago

worse than Assura

1 Sabrina Berger 21 months ago

Vor 6 Monaten habe ich FRISTGERECHT bei der Sanitas Krankenkasse gekündigt, dennoch bekomme ich weiter hin Prämienrechnungen und Zahlungsaufforderungen. Trotz zahlreicher Anrufe klappt es nicht obwohl mir immer wieder versichert wurde, dass das Problem behoben sei.

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