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Sergejs Macko 43 months ago
WORST VERWALTER you can imagine, highly recommend NOT TO DEAL WITH THEM or to deal with them with a good legal insurance that would take off all the hurdles of dealing with them from you. I had a horrible experience and would love to share some details of how unprofessional and rude they are. I would like to also draw your attention that this is one of the most expensive Verwalters in Basel, their commissions are almost 10% if I remember correctly, what is not adequate considering the service they provide.
I was not careful enough to move in into a freshly renovated house with few floors, one apartment per floor, managed by the Hollinger Moll Immobilien. The rooftop was under reconstruction to get converted I to another flat(right above my flat). On day one my apartment was flooded from the upper floor where construction works were performed. Consequently to the flood, I had a humidity problem with mold appearing in the flat, this fungus killed half of my house plants, of course Holinger Moll didn't care... As well as they didn't care to communicate that the construction works at the floor above my flat would be extended for months with the noise, dirt, issues a, constantly open entry doors and just zero communication from Hollinger Moll even when I called them. My head was going round from all the issues I had with the flat and communication with the Hollinger Moll.
The construction works were starting at 7 am and at 6.30 I would wake up from the noise when the workers going up the stairs, same on Saturdays. Had to complain, but they didn't do anything.
I had to numerous times consult with the Mietverband to address the issues and ask for compensation.
At one point the Hollinger Moll employees told me on the phone, word in word: "we are laughing at you and your problems" and wrote me "we are tired of dealing with you" (written by a team leader in the company) when I was asking for rent reduction and various refunds because it was just impossible to live in that flat, there was always million problems and one of the biggest were the Hollinger Moll people, their style of work and communication.
I lived at the property managed by Hollinger moll for less than a year, I had to leave as it was unbearable, they provided horrible service and I was getting tired of working with the Mietverband to settle. I never received any recalculation of Nebenkosten for that time, already a year passed. BTW, when I moved out, they offered me an appointment to handover the flat at 8 in the morning on the last day, I told shortly and clear Yes. On the day no one from the company showed up for the appointment, when I called them they told that I wasn't clear enough for them to understand that I accepted their appointment. So I had to take a taxi, go to their office and give them the keys myself. And after that they charged me 1000 chf for SOME KIND OF issues in the kitchen, that were not communicated, as I was so sick and tired from Holinger Moll, I just pushed it down on the legal insurance to deal. I Ost a lot of money, time and efforts dealing with the company.
My review is just a tiny drop in the ocean of problems that I faced while dealing with Hollinger Moll Immobilien. I hope it would be helpful for others.